iBethel Store

Shipping and returns

SHIPPING POLICY

*Sound Wisdom Media/Bethel Church STRONGLY recommends that you set up an account with our Web

Store when placing your order. A customer account allows Bethel Church to store order history and shipping status.

ADDRESS FORMAT

Before completing your order, please check to make sure that all of your information was entered correctly.
All UPS orders MUST have a physical address; UPS does not deliver to a P.O. Box address.

TIME TABLE FOR ORDER ARRIVAL

ALL ORDERS take a minimum of 12 hours to process. Once processed, it will be sent to the shipping desk for packaging and departure of our facility.
ORDER PROCESSING DELAYS INCLUDE:

Holidays - When ordering around a holiday date, orders will take longer to be processed.
Conferences (hosted at Bethel Church) - When placing an order druing conferences hosted at Bethel Church, please be advised that your order process will take longer than our standard processing time. Our conference dates are listed on our Bethel Church home web page www.ibethel.org.
Weekly Order Processing Schedule - Orders placed Thursday will not be shipped out until the following Monday. Orders placed Friday - Sunday will be shippped out no earlier than the following Tuesday.

Time allotted for shipping is based on several factors, including destination address and how quickly Sound Wisdom can obtain and assemble items for shipment.
To determine an orders estimated DELIVERY DATE please factor in the following information. Your order is received and packaged within an average of 48 hours. This time may vary depending on the day an order is made, availability of the items and shipping method selected by the customer..
Orders for multiple items or multiple copies of a single item may take longer to assemble.
CONFERENCES and SCHOOLS or other "made-to-order" products go through a production process and take longer to assemble and ship, please allow extra time for these types of products.

SHIPPING METHODS
*Most orders are estimated to be shipped within 72 hours from the time it was placed.

UPS 2ND DAY AIR: Ship time is subject to item availability. UPS 2nd Day Air will take approximately 2 business days from the time it leaves our building until it is delivered to you. Please allow 3 BUSINESS DAY arrival time as orders take a minimum of 12 hours to process. Upon your order's shipment you will receive an email with your tracking number in order to determine the packages arrival date.
UPS GROUND DOMESTIC: Ship time is subject to item availability. UPS Ground will take approximately 5 business days from the time it leaves our building until it is delivered to you. Upon your order's shipment, having provided us with an email address, you will receive an email with your tracking number in order to determine the packages arrival date.
UPS STANDARD (INTL. to CANADA): BROKERAGE FEES, paid by customer will apply upon package arrival into Canada. Ship time is subject to item availability. UPS Standard is only offered to CANADA. "In transit" time is ESTIMATED anywhere from 5-10 business days. Customs Brokerage Fee's are common for the importing of products from the United States. The customer is responsible to pay all import fees incurred. Upon the shipping of your order, having provided us with an email address, you will receive an email with your tracking number in order to determine the packages arrival date.
USPS FIRST CLASS: Ship time is subject to item availability. USPS First Class transit time is approximately 3 business days. This class of mail is only available for packages under 5oz.
USPS PRIORITY: Ship time is subject to item availability. USPS Priority transit time is approximately 2-3 business days from the time it leaves our building until it is delivered to you.
USPS FIRST CLASS INTERNATIONAL: Ship time stated by the United States Postal Service reads as "varies." Therefore, USPS gives their customers no estimated time of delivery. This method can only be used for envelope packages that are under 4 pounds. USPS is not responsible for delivery time once your order leaves the border of The United States. Sound Wisdom Media is not responsible for duties or taxes incurred upon your packages. International packages have been known to take up to 2 months to reach their destination because of other countries customs and delivery services.
USPS PRIORITY INTERNATIONAL: Ship time is subject to item availability. Airmail Parcel ship time is an estimated 4-10 days. USPS is not responsible for delivery time once your order leaves the border of The United States. Sound Wisdom Media is not responsible for duties or taxes incurred upon your packages. Some international packages have been know to take up to 2 months to reach their destination because of other countries delivery services. Please be aware, some countries require extra documentation to be presented at the time of delivery.

TRACKING INFORMATION

Orders shipped UPS will have tracking information. Your UPS Tracking number will be available in your Bethel Church Web Store Account as well as in your personal email address that you have given to Bethel Church / Sound Wisdom Web Store.
Orders that are shipped USPS do not have guaranteed tracking. Delivery confirmation numbers are used on packages when available from USPS.

UNDELIVERABLE PACKAGES

On occasion packages are returned as "undeliverable". In such cases, we will issue a full refund (minus the shipping charges).
If a package is deemed lost as a result of our error, we will refund the order. HOWEVER, if the order is lost because of customer error, the charges will not be refunded.
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
If you suspect your order cannot be delivered, and you have not received confirmation of its return or a refund, please contact us.

WHY WAS MY PACKAGE UNDELIVERALBE?

*Our carriers may deem a package "undeliverable" for one of the following reasons;

INCORRECT ADDRESS: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
IF an APO or FPO address is entered as an international address', the package will not reach its destination.
CARRIER DOES NOT DELIVER TO THE ADDRESS: USPS does not deliver to some addresses. If you (or your office) have put in a request for address forwarding, please note that USPS only forwards first-class mail and magazines, U.S.P.S DOES NOT FORWARD PACKAGES.
ADDRESS FORMAT: If an address was entered in an incorrect format, it will be undeliverable.

WEATHER DELAYS

If you live in an area experiencing snow storms or other extreme weather, weather delays may add additional time to the estimated delivery date of your order.

AFTER ESTIMATED DELIVERY DATE

USPS Ship Methods: No tracking is available at this time. Due to this feature, please allow 2 weeks after the estimated delivery date before inquiring about your order.
UPS will have tracking information available in your Bethel Church Web Store account as well as your personal email address that you have given to Bethel Church Web Store. Please track your package via this information. Tracking information can read as follows: DELIVERED, UNDELIVERABLE/RETURN TO SENDER, or there may be no information available.

DELIVERED: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
UNDELIVERABLE: If the package is being returned to us, or if the address is incorrect, please contact us.
NO TRACKING AVAILABLE: If you can not locate tracking or delivery information about your package, start with checking your shipping address you entered for your order. If all of your information is correct, please contact us with all of your order information. Please include the following in your inquiry; order number, order date, name order is under, and how it was requested to be shipped.

RETURN POLICY

NON-REFUNDABLE ITEMS

ALL MP3 purchases are FINAL.
ALL "MADE-TO-ORDER" PRODUCTS (conferences, schools, and services) are NON-REFUNDABLE as they are only produced upon your request.

TIME LIMIT FOR RETURNS

FULL REFUND CONDITIONS: REFUNDS MUST BE PRE-APPROVED BY SOUND WISDOM MEDIA STAFF. Only new, unopened items sold and fulfilled by Sound Wisdom Media department will receive a refund within 30 days of delivery. Any products shipped to Sound Wisdom Media without pre-approval will not be refunded.
PARTIAL REFUND CONDITIONS: Items that are returned more than 30 days after delivery will only receive a partial refund.

FAULTY PRODUCT

*Please try playing all media in several different players before contacting us about potentially faulty product. Some MEDIA (DVD/CD) will not play in equipment that is not CURRENT technology.

We will replace any faulty product you may receive. Before returning the product to us, please contact us and provide the following information:

Your name as appears on the order.
Shipping address .
Your daytime phone number.
Order number.
Product details: please include information on the make, model and year of your CD/DVD player and symptoms of your faulty product.

SHIPPING CHARGES

We will pay return shipping costs if we request product to be returned as a result of our error (you received an incorrect or defective item, etc.)

ITEM CONDITION

Items returned to Sound Wisdom Media that are damaged may or may not recieve a partial refund. Your refund will be at the discretion of Sound Wisdom Media Staff.

WINDOW OF TIME FOR REFUND

ALL REFUNDS MUST BE PRE-APPROVED BY SOUND WISDOM MEDIA STAFF. Please do NOT return ANY products without contacting Sound Wisdom Media. Products shipped to Sound Wisdom/Bethel Church without pre-approval will not be accepted for refund.
All financial information that was given to Bethel Church Web Store for purchasing your order is unavailable to Sound Wisdom Media Staff. In order for you to obtain a refund, you will first need to contact us with your credit card account information.
You can expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you may receive a refund more quickly.
Time period stated includes the transit time for us to receive your return product (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).